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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joanna Posten

March 20, 2024

5  out of  5 rating by Joanna Posten
"State Farm has been there for me for over 40 years, through good and bad. I hear from State Farm on a regular basis to go over my policy and make sure I understand my coverage. I spoke to Casey today. She was super helpful with my questions and the necessary changes I made."
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Felicia Turman

March 6, 2024

5  out of  5 rating by Felicia Turman
"It was a pleasure speaking with Stephanie she was able to answer my question concerning my insurance policy and evan went out of her way to get the answers that I had questions about. She was a pleasure."
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Han Zhang

March 6, 2024

2  out of  5 rating by Han Zhang
"I recently had a very disappointing experience with this State Farm office that significantly lacked efficiency and seemed to be mired in chaos. I received an incorrect renewal notice, and upon spotting the error, I reached out to them multiple times through calls and texts. Each time, I was met with polite responses promising to address the issue, but there was no follow-through whatsoever. They ended up overcharging me based on the incorrect policy. This ordeal made me seriously question whether the mistake was intentional. The sole reason I'm even considering giving this place 2 stars is that I was eventually able to resolve the issue by going to their office in person. But now I am stuck waiting an additional month for the refund to be processed. Ugh. If you're considering this agent for your insurance needs, be prepared for a potential lack of responsiveness and possible administrative chaos. It was a very trying experience, and I would urge potential customers to think twice."
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Tina Ramos

March 5, 2024

3  out of  5 rating by Tina Ramos
"Jeremy has truly been patient and helpful with my auto insurance needs. Jeremy is persistent in getting answers, and thoughtful in his communications to me. Jeremy is truly appreciated!"
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ALi HAriri

February 22, 2024

5  out of  5 rating by ALi HAriri
"Brandon is very good person he is very well to help us to fix my car and apartment insurance He have patients smiling and take care of us 5 stars 👍🏼"
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Don LeFlouria Jr

December 8, 2023

5  out of  5 rating by Don LeFlouria Jr
"Great staff! Just recently switched my auto, business, and life insurance over to State Farm. Nicole and her team are amazing and really care about their customers. They helped me get things done in a timely manner. Highly recommended for anyone looking for insurance."
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Benjamin Green

November 21, 2023

5  out of  5 rating by Benjamin Green
"I've been with the Nicole Ambrose team since moving to Michigan in 2021. They're great! They took over / updated my old State Farm policy from Oregon. I've worked directly with Nicole on several occasions, and primarily work with Casey and Mel on things like policies and life coverage. They're the kind of folks who listen to you and take the time to really help you out. No pressure, no rushing through things. Highly recommend."
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Stuart Stuart

November 1, 2023

5  out of  5 rating by Stuart Stuart
"Helpful reliable insurance"
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Susan Slack

October 31, 2023

5  out of  5 rating by Susan Slack
"finding a new insurance company can be daunting. But when I called the state farm agency here in Ann Arbor, I was pleasantly surprised by the pleasant and efficient work of Mel Mahmoud. I got a great deal on car and home insurance and because there is a local office I will feel more assured that I can ask questions."
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Brendan Vorobiev

October 10, 2023

5  out of  5 rating by Brendan Vorobiev
"Casey and Brandon did and excellent job helping me through the issues with my motorcycle claim. It felt like they really went to bat for me and made sure I was taken care of thoroughly."
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Todd L

September 29, 2023

5  out of  5 rating by Todd L
"Brandon has been great to work with for insurance needs. He answers any questions we have and constantly makes sure our policy is set up with discounts that fit our needs"
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Joseph Dowler

September 22, 2023

5  out of  5 rating by Joseph Dowler
"Always quick to respond and helped me with all my policy questions."
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lva z

September 15, 2023

1  out of  5 rating by lva z
"This place suck!!!!!!!! Auto insurance has always been a problem for more than half of a year and always need me to contact them!!! Every month has different bills and when I asked them they messed up the documents that I signed. Staffs there are also suck! Cannot provide me a proof of insurance correctly and I have already contacted for times and times for a simple proof of insurance!!!!"
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September 8, 2023

5  out of  5 rating by jtdozsk8
"Great help even before switching from another insurance company."
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DeAngelo Campbell

August 24, 2023

5  out of  5 rating by DeAngelo Campbell
"State Farm was very friendly and understanding in my time of distress. I was treated with respect and all of my questions and concerns were answered accordingly. I will definitely recommend State Farm as your insurance company. Thank you and good day."
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Kevin Doyle

August 21, 2023

1  out of  5 rating by Kevin Doyle
"I spent a year with State Farm through this agency. The agent that originally signed me up must have left, then I dealt with two other people. When I had a question on a bill the last time, I was directed to a fourth person in their office! I finally cancelled my insurance and yet they still charged my credit card for the next month. Now I have received all but $28.08 back. I guess I should look at the bright side; I've learned my lesson about doing business with State Farm and it only cost me $28.08. Cheap tuition. I am back with an independent agent now, something I highly recommend."
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Rick Kulick

August 12, 2023

1  out of  5 rating by Rick Kulick
"I have had a very difficult time resolving my repair issues from an accident that happened in March! It is very difficult to get in touch with people without being bounced around and being told I need to speak with someone else. Then, when you finally get to speak with the right people, they need to look into something and say they will call back. No return calls are made and I am back at square one. The body shop I was working with also shared their frustration working with State Farm and their 'changing system.' Yet, the emails reminding me of my automatic payments are never late. Very poor customer service and my issue is still not resolved, as of mid August."
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Lynn Tindall

August 11, 2023

5  out of  5 rating by Lynn Tindall
"Recently I was in a car accident that was completely my fault. Nicole and her staff handled everything seamlessly for myself and the person I hit in my car. Very responsive when I call with an insurance question. I would recommend Nicole Ambrose and her staff at State Farm on Washtenaw"
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Kristen Machado Diaz

July 27, 2023

5  out of  5 rating by Kristen Machado Diaz
"When I turned 24 my dad told me “Happy Birthday, now get your own car insurance” 😔 Nicole and Brandon made this intimidating process so easy for me. They talked me through everything I needed to know / consider and helped me make an informed decision with my best interest at hand. Who knew adulting isn’t so bad?"
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Dennis Mahoney

July 21, 2023

5  out of  5 rating by Dennis Mahoney
"We have wonderful service"
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Raymond nkrumah

June 9, 2023

5  out of  5 rating by Raymond nkrumah
"Excellent customer services. Mel is great"
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Sebastián Encina

June 1, 2023

5  out of  5 rating by Sebastián Encina
"Attentive, followed up on calls and questions, took initiative to reach out to me"
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Matt B

May 30, 2023

5  out of  5 rating by Matt B
"Was switching my insurance over the phone and had a great experience. It was easy and quick and they were friendly."
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May 25, 2023

5  out of  5 rating by William
"The team at Nicole Ambrose State Farm are fabulous. We recently moved from out of state and they did a tremendous job walking us through/reviewing all of our policies. They made the process a breeze. I highly recommend working with their team."
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Steven Ashburn

May 10, 2023

5  out of  5 rating by Steven Ashburn
"To all I just want to express how WONDERFUL of a job Brandon has been doing ever since he has taken ownership of my account State Farm you have got a BIG WINNER with this young man. Watch out Jake!!!"