State Farm® Insurance Agent Nicole Ambrose

"This place suck!!!!!!!! Auto insurance has always been a problem for more than half of a year and always need me to contact them!!! Every month has different bills and when I asked them they messed up the documents that I signed. Staffs there are also suck! Cannot provide me a proof of insurance correctly and I have already contacted for times and times for a simple proof of insurance!!!!"

"I spent a year with State Farm through this agency. The agent that originally signed me up must have left, then I dealt with two other people. When I had a question on a bill the last time, I was directed to a fourth person in their office! I finally cancelled my insurance and yet they still charged my credit card for the next month. Now I have received all but $28.08 back. I guess I should look at the bright side; I've learned my lesson about doing business with State Farm and it only cost me $28.08. Cheap tuition. I am back with an independent agent now, something I highly recommend."

"I have had a very difficult time resolving my repair issues from an accident that happened in March! It is very difficult to get in touch with people without being bounced around and being told I need to speak with someone else. Then, when you finally get to speak with the right people, they need to look into something and say they will call back. No return calls are made and I am back at square one. The body shop I was working with also shared their frustration working with State Farm and their 'changing system.' Yet, the emails reminding me of my automatic payments are never late. Very poor customer service and my issue is still not resolved, as of mid August."

"Recently I was in a car accident that was completely my fault. Nicole and her staff handled everything seamlessly for myself and the person I hit in my car. Very responsive when I call with an insurance question. I would recommend Nicole Ambrose and her staff at State Farm on Washtenaw"

"When I turned 24 my dad told me “Happy Birthday, now get your own car insurance” 😔 Nicole and Brandon made this intimidating process so easy for me. They talked me through everything I needed to know / consider and helped me make an informed decision with my best interest at hand. Who knew adulting isn’t so bad?"

"I called to ask about increases in my insurance premiums. The premium increases were due to a complex set of circumstances related to policy renewal, temporary suspension of coverage (out of the country), partial billing over time, and rate increases. Brandon Clark answered my questions efficiently, clearly, completely, and immediately (while I was on the phone with him). He was patient and clarified his answers when I asked questions. Excellent customer service."

"This State Farm office is very professional, friendly and respectable. Always on top of things when you may not be due to your busy schedule. They will call, email, and mail you any updates or new qualifications for lower rates. You even receive a Birthday card 😊 just showing that they appreciate an care about ya. I was going to call the office today, and Brandon Clark called me 1st regarding the vehicle I needed to discuss. 😊 Brandon is awesome and friendly, great customer service an easy to talk to. He answered my questions without that sigh of uggh what now an the attitude of bothering them to look up info for you. As it seems to be a norm with alot of other companies now days. Not one time have I called the office an hung up upset or confused feeling like I wasted my time an got no where. My calls are pleasant, all questions answered an informed of ways I can lower my rates if I choose to. Best rates with good people give them a call."